Frequently asked questions
Helpful answers, without the fine-print fog.
Clear guidance on product details, shipping, returns, formula selection, and support.
Where can I find complete product information?
Each product page identifies the formula, capsule count, intended role, pricing, and key ingredients. The physical product label provides the complete Supplement Facts, exact ingredient forms and amounts, directions, and cautions and is the source of truth for the product you receive.
How much does shipping cost?
Standard U.S. shipping is $4.95 for orders below $60 and free for orders of $60 or more. The final shipping charge and any tax appear before payment.
Can I return an order?
Unopened, unused products in their original sealed condition may be eligible for return within 30 days of delivery. See the shipping and returns policy for eligibility, damaged-order help, and refund details.
How should I choose a formula?
Start with the moment you want to support: 01 Focus for demanding work, 02 Clarity for a caffeine-free daily ritual, or 03 Recovery for the evening. Review the physical label and consult a qualified healthcare professional if you take medication, have a medical condition, are pregnant or nursing, or have questions about whether a supplement is appropriate for you.
How do I contact SynaptIQ?
Email hello@synaptiq.works. For order help, include the order number and email used at checkout.