Order support
Shipping and returns, made understandable.
Straightforward U.S. shipping, clear return eligibility, and a real path to help when an order does not arrive as expected.
Shipping rates and destinations
Standard shipping to eligible U.S. addresses is $4.95 for orders below $60 and free for orders of $60 or more. The final shipping charge and any tax appear before payment. We do not currently ship to destinations that Stripe checkout does not offer.
Processing and tracking
Orders are prepared after payment is confirmed. Tracking details are sent to the email provided at checkout when the carrier accepts the parcel. Carrier estimates are not guaranteed, especially during holidays, severe weather, or other network disruptions.
Returns
Unopened, unused products in their original sealed condition may be eligible for return within 30 days of delivery. Because dietary supplements are ingestible goods, opened products cannot be returned unless they arrived damaged, defective, or incorrect, or applicable law requires otherwise. Contact us before sending anything back so we can provide instructions and confirm eligibility.
Damaged, incorrect, or missing orders
Email us within seven days of delivery for a damaged or incorrect item and include the order number, a description, and clear photos when relevant. For a parcel marked delivered but not received, first check the delivery location and contact the carrier, then let us know so we can review the shipment.
Refunds and return shipping
Approved refunds are issued to the original payment method after the return is received and inspected. Financial institutions may take 5–10 business days to post the credit. Original shipping charges are not refundable, and return shipping is the customer’s responsibility unless the order was damaged, defective, or incorrect.
Order support
Contact hello@synaptiq.works with your order number and the email used at checkout. Never send card numbers or passwords by email.